Information We Collect
Personal Information You Provide
When you register for our financial valuation courses or use our educational platform, we collect information you voluntarily provide, including:
- Contact Details: Full name, email address, phone number, mailing address
- Professional Information: Company name, job title, industry, years of experience
- Educational Background: Relevant qualifications, previous training, career goals
- Account Information: Username, password, profile preferences, learning progress
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Communication Content: Messages sent through our platform, support requests, feedback submissions
Automatically Collected Information
Our platform automatically collects certain technical and usage information to improve your learning experience:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Analytics: Pages visited, time spent on content, course progress, quiz results
- Log Data: Access times, referral URLs, clickstream data, error reports
- Location Data: General geographic location based on IP address for content customization
Note: We never collect sensitive personal information such as government identification numbers, detailed financial records, or health information unless explicitly required for specific educational purposes and with your clear consent.
How We Use Your Data
We process your personal information for specific, legitimate purposes related to providing high-quality financial education services:
Educational Service Delivery
- Creating and managing your learning account and profile
- Delivering course content, assignments, and learning materials
- Tracking your progress and providing personalized learning recommendations
- Facilitating interaction with instructors and fellow students
- Issuing certificates and maintaining educational records
Communication and Support
- Responding to your inquiries and providing customer support
- Sending course updates, important announcements, and educational content
- Notifying you about new programs that match your interests
- Gathering feedback to improve our educational offerings
Platform Improvement and Analytics
- Analyzing usage patterns to enhance course content and platform functionality
- Conducting research to develop new educational programs
- Optimizing website performance and user experience
- Preventing fraud and maintaining platform security
| Data Type | Primary Purpose | Legal Basis |
|---|---|---|
| Contact Information | Service delivery and communication | Contract performance |
| Learning Progress | Educational service provision | Contract performance |
| Usage Analytics | Platform improvement | Legitimate business interest |
| Marketing Data | Relevant course recommendations | Your explicit consent |
Data Sharing and Disclosure
We maintain strict controls over how your personal information is shared and only disclose data in specific, limited circumstances:
Service Providers and Business Partners
We work with carefully selected third-party providers who help deliver our educational services:
- Payment Processors: Secure handling of subscription payments and refunds
- Cloud Hosting Services: Reliable storage and delivery of course content
- Email Services: Delivery of course communications and updates
- Analytics Providers: Understanding platform usage to improve educational outcomes
- Customer Support Tools: Efficient resolution of your inquiries and technical issues
All service providers are contractually bound to protect your data and use it only for specified purposes related to our educational services.
Legal and Compliance Disclosures
We may disclose personal information when required by law or to protect legitimate interests:
- Compliance with court orders, subpoenas, or legal proceedings
- Meeting regulatory requirements in jurisdictions where we operate
- Protecting the safety and security of our students and platform
- Preventing fraud, abuse, or violations of our terms of service
- Defending our legal rights in disputes or investigations
Important: We never sell, rent, or trade your personal information to third parties for their marketing purposes. Any data sharing is strictly limited to supporting your educational experience and meeting legal obligations.
Security Measures
Protecting your personal information is fundamental to our operations. We implement comprehensive security measures across all aspects of our platform:
Technical Security Controls
- Encryption: All data transmission uses industry-standard SSL/TLS encryption protocols
- Secure Storage: Personal information is stored in encrypted databases with restricted access
- Access Controls: Multi-factor authentication and role-based permissions for all staff
- Network Security: Firewalls, intrusion detection, and regular security monitoring
- Regular Updates: Prompt application of security patches and system updates
Organizational Security Practices
- Staff Training: Regular privacy and security awareness training for all team members
- Data Minimization: Collection and retention of only necessary personal information
- Incident Response: Established procedures for detecting and responding to security breaches
- Third-Party Audits: Regular security assessments by independent experts
- Compliance Monitoring: Ongoing review of privacy practices and regulatory requirements
Your Role in Security
While we implement robust security measures, your cooperation helps protect your account:
- Use strong, unique passwords for your ThinkWise AppZone account
- Enable two-factor authentication when available
- Log out of your account when using shared or public computers
- Report any suspicious account activity immediately
- Keep your contact information current for security communications
Your Privacy Rights
We respect your control over personal information and provide comprehensive rights regarding your data:
Access Your Data
Request a complete copy of all personal information we hold about you, including details about how it's being used and who it's shared with.
Correct Inaccuracies
Update or correct any incorrect, incomplete, or outdated personal information in your profile at any time through your account settings.
Delete Your Data
Request deletion of your personal information, subject to legal requirements and legitimate business needs for record-keeping.
Restrict Processing
Limit how we use your personal information in specific circumstances while maintaining your access to educational services.
Data Portability
Receive your personal information in a structured, commonly-used format for transfer to other educational platforms.
Withdraw Consent
Revoke permission for specific data processing activities, such as marketing communications, without affecting other services.
How to Exercise Your Rights
To exercise any of these rights or discuss privacy concerns:
- Online: Submit a request through your account dashboard privacy settings
- Email: Contact our privacy team at help@thinkwiseappzone.com with specific details
- Written Request: Send a signed letter to our registered office address
- Phone: Call +66 55 211 796 during business hours for immediate assistance
We typically respond to privacy requests within 30 days and may require identity verification to protect your information security.
Data Retention Periods
We retain personal information only as long as necessary to provide educational services and meet legal obligations:
Active Account Data
While your account remains active, we maintain your personal information to provide continuous educational services, track learning progress, and support your professional development goals.
Inactive Account Processing
- 12 Months Inactive: Automated reminders about account status and data retention
- 24 Months Inactive: Limited data processing, focused on essential account maintenance
- 36 Months Inactive: Account archival with restricted access and minimal data retention
- Beyond 36 Months: Account deletion with retention of anonymized analytics data only
Specific Retention Requirements
| Data Category | Retention Period | Reason |
|---|---|---|
| Educational Records | 7 years after course completion | Certificate verification, academic integrity |
| Financial Records | 7 years after last transaction | Tax compliance, audit requirements |
| Support Communications | 3 years after resolution | Quality assurance, dispute resolution |
| Marketing Data | Until consent withdrawal | Ongoing communication preferences |
| Security Logs | 12 months | Fraud prevention, security monitoring |
Early Deletion Requests
You can request earlier deletion of personal information, though some data may need to be retained for legitimate business purposes such as:
- Legal compliance and regulatory requirements
- Ongoing contract obligations and warranty claims
- Fraud prevention and security investigations
- Academic record verification for earned certificates
International Data Transfers
As an educational platform serving students globally, we may transfer personal information across international borders to provide comprehensive learning services:
Transfer Scenarios
- Cloud Infrastructure: Data storage and processing in secure international data centers
- Support Services: Customer support teams in different geographic regions
- Educational Partners: Collaboration with international institutions and certification bodies
- Technology Providers: Third-party services hosted in various jurisdictions
Protection Measures
When transferring data internationally, we ensure appropriate protection through:
- Adequacy Decisions: Transfers to countries with recognized privacy protections
- Standard Contractual Clauses: EU-approved contract terms for international transfers
- Privacy Shield Alternatives: Appropriate safeguards for US-based service providers
- Binding Corporate Rules: Internal policies ensuring consistent global privacy standards
Your Rights Regarding International Transfers
You have the right to:
- Request information about specific countries where your data is processed
- Obtain copies of safeguards used for international transfers
- Object to transfers that don't meet adequate protection standards
- Request alternative arrangements for data processing locations
Children's Privacy Protection
Our financial valuation education programs are designed for working professionals and adult learners. We do not knowingly collect personal information from individuals under 18 years of age.
Age Verification Process
- Account registration requires age confirmation during sign-up
- Payment methods typically require adult verification
- Professional experience requirements indicate adult participation
- Course content complexity targets adult professional learners
Inadvertent Collection Response
If we discover that we have collected personal information from someone under 18:
- Immediate suspension of the account pending verification
- Prompt deletion of all collected personal information
- Notification to parents or guardians when contact information is available
- Review of registration processes to prevent similar incidents
Parental Rights and Responsibilities
Parents or guardians who believe their child has provided personal information to our platform should contact us immediately at help@thinkwiseappzone.com for prompt resolution and data removal.
Privacy Policy Updates
We periodically update this privacy policy to reflect changes in our educational services, legal requirements, and industry best practices.
Types of Updates
- Minor Changes: Clarifications, contact information updates, or editorial improvements
- Moderate Changes: New educational features, additional service providers, or enhanced security measures
- Major Changes: Fundamental alterations to data collection, use purposes, or sharing practices
Notification Process
When we update this privacy policy:
- Website Notice: Prominent notification on our homepage and login pages
- Email Notification: Direct communication for significant changes affecting your rights
- Account Dashboard: In-platform messaging about relevant policy updates
- Grace Period: 30-day notice period before major changes take effect
Your Response Options
Following policy updates, you may:
- Continue using our services under the updated terms
- Adjust your privacy preferences to reflect new options
- Contact us with questions or concerns about changes
- Request account deletion if you disagree with material changes
Continued use of our educational platform after policy updates indicates your acceptance of the revised terms.
Privacy Contact Information
For privacy-related questions, concerns, or requests, please contact us through any of these channels:
Email: help@thinkwiseappzone.com
Phone: +66 55 211 796
Address: 200/2 ม.2 ถ.วงแหวนรอบกลาง เมือง Mae Hia
Mueang Chiang Mai District, Chiang Mai 50100
Thailand
Response Time: We typically respond to privacy inquiries within 5 business days and formal requests within 30 days.